shipping policy

this shipping policy explains how boylift handles order processing, shipping timelines, tracking, and delivery. shipping options and fees are shown at checkout.

order processing

orders are processed after payment is confirmed. once an order is packed or handed to the courier, we cannot change the address or cancel the shipment.

shipping timelines

delivery timelines vary by destination and courier. estimated delivery times are shown at checkout and in your tracking link once shipped.

please note: delivery timelines are estimates and may be affected by customs, courier delays, weather, or high-volume periods.

international shipping

yes, we ship internationally. international availability and shipping fees are shown at checkout.

customs and duties

international orders may be subject to customs duties, import taxes, or fees charged by your country. these charges are the responsibility of the customer. customs processing timelines can also affect delivery speed.

tracking

once your order is fulfilled, you will receive a tracking email. if you haven’t received tracking and believe your order should have shipped, contact support@boylift.com.

address accuracy

please make sure your shipping address is complete and correct at checkout. we are not responsible for delays or non-delivery caused by incorrect or incomplete addresses.

re-delivery

if your package was returned due to an “incomplete address” you will be charged a re-delivery fee to re-route the package back to your correct location.

lost packages

if tracking shows delivered but you have not received the package, please check with your building security, neighbors, or local courier office first. if it is still missing, contact support@boylift.com and we will assist with a courier investigation.

damaged packages

if your package arrives damaged, contact us within 48 hours of delivery with photos of the package and the product. email support@boylift.com.

contact

for shipping questions, email support@boylift.com