FAQs
Product & Stock
Are the shoes comfortable?
Absolutely! It might take a day or two for you to get adjusted but you'll love them afterwards we promise.
Shipping Times
Please refer to our shipping policy here: https://www.boylift.com/policies/shipping-policy
Yes,
We accept cancellations that are initiated within 6 hours of ordering. But if orders have already been fulfilled at any point, we are unable to process a cancellation. Just email suppport@boylift.com to let us know. As we aim to fulfill orders as quickly as possible, it is important that you let us within this 6 hour time-frame. We can not reverse fulfillment once our shipping team have dealt with your order, so if you fail to email our support team, we might not be able to cancel it for you.
How can I change my order?
Exchanges and Re-delivery
If your package was returned due to an "incomplete address" - you will be charged a re-delivery fee to re-route the package back to your correct location. If you want to exchange the item you have received, you will have to return the product to our US or UK warehouse (whichever is closer to you). Depending on the circumstance, you may not have to pay for the product again, but you will be responsible for your own return costs and are subject to a re-delivery fee.
Order Issues
I haven't received any confirmation emails?
You should receive a confirmation email immediately after purchase. Give it five minutes to be safe...and check your junk folder too. It could be that you have entered your email incorrectly, so just get in touch to double-check and we can change your details accordingly.
support@boylift.com
I haven't received my tracking info?
You should receive your tracking information as soon as your order has been fulfilled. If you have received previous emails from us, then your email isn't the problem - so get in touch with support@boylift.com for further assistance. If you haven't received any emails from us, you should also get in touch with support@boylift.com to double-check that your details are correct.
Technical
The discount code won't work?
Get in touch with support@boylift.com to let us know the code you are trying to use and we will do our best to assist!
It says you don't deliver to my country?
We ship to 98% of countries across the world. But there are a small selection of locations that we do not ship to because the delivery time-frame is too long (customer experience is important to us). Feel free to contact support@boylift.com if you have any concerns, or want to know if we ship to your country.