FAQs

FAQs

Straight answers. Clean policies. If you need help, email support@boylift.com.


Product & Stock

How Much Height Do Boylift Shoes Add?
Boylift shoes provide 2.5 inches of height increase through an internal elevation system.
Will The Lift Be Visible?
No. The elevation is built internally, keeping the external silhouette true to a traditional brogue.
How Long Does It Take To Break In?
Most pairs feel natural after 2 to 3 wears.

Shipping

Shipping Times
Please refer to our Shipping Policy: boylift.com/pages/shipping-policy
Do You Ship Internationally?
Yes. International availability and fees are shown at checkout.

Orders

Can I Cancel My Order?
Cancellations are accepted within 6 hours of purchase. Once fulfilled, orders cannot be cancelled. Email support@boylift.com.
How Can I Change My Order?
Email support@boylift.com. Changes cannot be made after shipment processing.
Re Delivery Policy
If returned due to incomplete address, a re delivery fee will apply.

Order Issues

No Tracking Information?
Tracking details are sent once your order is fulfilled. If not received, contact support@boylift.com.
Damaged Or Incorrect Item?
Contact support within 48 hours of delivery with photos and your order number. We will resolve it promptly.

Delivery

Delivery Not Available In My Country?
We ship to most countries. Some locations are excluded due to extended delivery times. If you want to confirm, email support@boylift.com.